FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
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There is a rip on my Coloring Banner. What happens now?
We are unable to offer full refunds for minor imperfections that do not affect the functionality or usability of the product. In the case of a small rip on the banner, we believe the product is still usable and serves its intended purpose effectively.
can I use any type of coloring materials that I prefer?
You can use any type of coloring materials that you prefer, such as markers, crayons, colored pencils, or paint. Just be aware that this is just premium printing paper in a larger format. Meaning if you use thick markers, they may bleed through.
How can I display my completed custom large coloring banner?
You can display your completed custom large coloring banner by hanging it up on a wall using tape or clips. You can also attach it to a piece of cardboard or foam board to make it more sturdy and easier to display.
I just purchased a digital file. Now where should I print this?
Local Printing shops, Online Printing Services, Office Supply Stores or your Local Signage Companies.
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment, we have insured it's value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
Note that any damage must be reported to or shop within 48 hours of the package arriving.
What if my package is delayed/lost in transit or stolen?
Tins & Tots is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen -- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item including on the estimated shipping dates given to both Our Team and you (the customer). Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
If a sale after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 20% off sale a couple days after you order we do not go back and refund all previous customer's that 20% off amount.
My Order did not reach me on time. Can I return it?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will still get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.
Are you violating infringement of intellectual property with your images?
Images found here are believed to be in public domain. We do not intend to infringe upon any intellectual rights, artistic rights, or copyrights. All displayed images are of unknown origin.
We uphold high standards of ethical practices. We respect these rights of others and do not intentionally attempt to infringe upon or take away the rights of others.
These rights are crucial, and we recognize the importance of maintaining a respectful business environment. Our team is dedicated to conducting our operations with integrity, ensuring that we adhere to all applicable laws and regulations related to intellectual property.
If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us!.