There are no refunds since every item is custom. If an item breaks in shipment, we have insured it's value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. ***Note that any damage must be reported to or shop within 48 hours of the package arriving.

TintsandTots LLC is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen -- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item including on the estimated shipping dates given to both Our Team and you (the customer). Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

Please check out our detailed size chart information on the listing photo’s. It's essential to take accurate measurements and compare them to the size chart provided to ensure the best fit.

You will want to go two sizes bigger than your original size.

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Yes! We offer elegant gift wrapping options to make your presents even more special. You can find that under Gift Wrap Upgrade